Haringey Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Haringey Carpet Cleaners provides professional cleaning services to residential and commercial customers. By placing a booking, accepting a quotation, or allowing our cleaners to commence work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before booking any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Client means the individual, business, landlord, tenant, managing agent or other entity requesting and accepting cleaning services.
Company means Haringey Carpet Cleaners, which provides the services described in these Terms and Conditions.
Services means any carpet, upholstery, rug, hard floor or general cleaning services, or related work, supplied by the Company to the Client.
Premises means the property or location where the Services are to be carried out.
Technician means any operative, cleaner or contractor engaged by the Company to perform the Services.
2. Scope of Services
The Company provides carpet cleaning and related cleaning services within its designated service area. The precise scope of work for each booking will be as agreed at the time of quotation or confirmation, based on the Client's instructions and the information provided.
Unless expressly stated in writing, the Services do not include repairs, pest control, building work, plumbing, electrical work, or any services provided by other trades. The Company reserves the right to decline work that falls outside its expertise, is unsafe, or is not compliant with applicable laws and regulations.
3. Booking Process
3.1 A booking may be requested by the Client via the Company's accepted communication channels as advertised from time to time. The Client must provide accurate and complete information about the Premises, including property type, number of rooms or items to be cleaned, access arrangements, and any special requirements.
3.2 The Company will provide a quotation based on the information supplied. Quotations may be given as a fixed price or an estimate. Where an estimate is provided, the final price may vary if the actual condition or size of the areas to be cleaned differs significantly from the description originally provided by the Client.
3.3 A booking is only considered confirmed when the Company has expressly accepted it, which may include issuing a written or verbal confirmation and, where applicable, receiving any required deposit or pre-payment.
3.4 The Client is responsible for ensuring access to the Premises at the agreed date and time. If the Technician is unable to gain access or is unreasonably delayed due to circumstances within the Client’s control, the Company may apply a call-out or cancellation fee in accordance with these Terms and Conditions.
4. Client Obligations
4.1 The Client must ensure that the Premises are reasonably prepared for the Services. This may include removing small items from floors, clearing fragile or valuable items from areas to be cleaned, and securing pets or children away from work areas.
4.2 The Client must inform the Company in advance of any known hazards or circumstances that could affect the provision of the Services, including but not limited to fragile flooring, loose carpets, pre-existing stains or damage, alarm systems, restricted access points, or parking limitations.
4.3 Where parking permits, visitor passes or specific access codes are required, the Client must arrange these before the Technician arrives. Any parking charges or penalties incurred due to lack of suitable parking arrangements may be charged to the Client.
4.4 The Client must not request the Technician to undertake work that is illegal, unsafe, or outside the scope of Services agreed with the Company.
5. Payments and Charges
5.1 The Company’s fees for Services will be confirmed to the Client prior to the booking being accepted. Prices may vary according to the size of the job, condition of carpets or upholstery, level of soiling, and any additional treatments requested.
5.2 Unless otherwise agreed, payment is due immediately upon completion of the Services. The Company may, at its discretion, require full or partial payment in advance, particularly for larger or specialist jobs.
5.3 The Company accepts payment via methods it specifies from time to time. The Client is responsible for ensuring that funds are available and that payment details are accurate.
5.4 If payment is not received when due, the Company reserves the right to charge interest on overdue amounts at the statutory rate permitted under UK law, calculated on a daily basis until payment is received in full.
5.5 Invoices not settled within the stated payment terms may be referred to a third-party collection agency, and the Client may be liable for any associated costs reasonably incurred by the Company in recovering the debt.
6. Cancellations, Rescheduling and Access
6.1 The Client may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise agreed, at least 24 hours’ notice prior to the scheduled appointment time is required to avoid cancellation fees.
6.2 If the Client cancels or reschedules with less than 24 hours’ notice, or fails to provide access to the Premises at the agreed time, the Company may charge a late cancellation fee. This fee is typically a percentage of the quoted price or a minimum call-out charge, as notified to the Client at the time of booking.
6.3 The Company reserves the right to cancel or reschedule a booking if it is unable to provide the Services due to reasons beyond its reasonable control, including but not limited to Technician illness, vehicle breakdown, adverse weather, or other operational issues. In such cases, the Company will offer an alternative appointment time and will not be liable for any indirect losses or costs incurred by the Client.
6.4 If, upon arrival, the Technician finds that the Premises are unsafe, inaccessible, or significantly different from the description provided, the Company may refuse to carry out all or part of the Services and may charge a call-out or cancellation fee.
7. Service Standards and Limitations
7.1 The Company will carry out the Services using reasonable care and skill, and in accordance with generally accepted industry standards for cleaning.
7.2 The Client acknowledges that certain stains, odours, wear, and damage may be permanent and cannot be fully remedied by cleaning. The Company does not guarantee complete removal of all stains or defects, particularly where carpets or upholstery are old, heavily soiled, or have been previously treated with incompatible products.
7.3 Drying times for carpets and upholstery may vary depending on the material, level of soiling, ventilation, and ambient conditions. The Company will offer indicative drying times but cannot guarantee exact durations.
7.4 Any advice given on aftercare, maintenance, or future cleaning is provided in good faith and is not a guarantee of specific results.
8. Damage, Liability and Insurance
8.1 The Company carries appropriate public liability insurance to cover accidental damage directly caused by its negligence while carrying out the Services. Details of insurance cover are available on request.
8.2 The Client must report any alleged damage or service-related issue to the Company as soon as reasonably practicable and, in any event, within 48 hours of completion of the Services. The Client should provide clear details and, where possible, photographic evidence.
8.3 The Company’s liability for any loss or damage arising from the provision of the Services shall, to the fullest extent permitted by law, be limited to the lower of the cost of repairing the damage or the value of the relevant item or area affected, and in total shall not exceed the amount paid or payable by the Client for the specific Services giving rise to the claim.
8.4 The Company shall not be liable for:
a. Normal wear and tear or pre-existing damage, staining, fading, or discolouration.
b. Damage resulting from hidden defects, loose fittings, weak seams or joins, or items that cannot withstand the cleaning process.
c. Loss or damage arising where the Client has failed to disclose relevant information about the condition or composition of carpets, rugs, upholstery, or flooring.
d. Indirect or consequential losses, such as loss of profit, loss of rent, loss of opportunity, or any similar economic loss.
8.5 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law.
9. Waste Handling and Environmental Compliance
9.1 The Company operates in accordance with applicable UK waste and environmental regulations relating to the disposal of waste water, used cleaning solutions, and any waste collected during the provision of Services.
9.2 Where practical and lawful, waste water will be discharged via appropriate drainage at the Premises, such as designated waste outlets or foul drains. The Client must inform the Technician of suitable access points where these are not obvious.
9.3 The Company will not dispose of waste water or other materials in a manner that contravenes local or national environmental laws, including discharging into surface water drains where this is prohibited.
9.4 Any solid waste, such as debris extracted from carpets or packaging from consumables used during the visit, will be handled in line with commercial waste regulations. Unless expressly agreed in advance, the Company does not remove large volumes of waste or bulky items from the Premises.
9.5 Where specialist or hazardous waste is identified, the Company reserves the right to refuse to handle or remove such materials and may advise the Client to contact an authorised waste contractor.
10. Complaints and Dispute Resolution
10.1 The Company aims to deliver a high standard of service. If the Client is dissatisfied with any aspect of the Services, they should contact the Company promptly to raise their concerns.
10.2 The Company will investigate complaints in a fair and timely manner and may, at its discretion, arrange a re-visit to inspect the issue. If a problem is found to be directly attributable to the quality of the Services provided, the Company may offer a remedy, which could include re-cleaning the affected area or providing an appropriate partial refund.
10.3 Making a complaint does not automatically entitle the Client to a refund. Any compensation or remedial action will be assessed on a case-by-case basis.
10.4 The parties will use their best efforts to resolve any dispute amicably. If a dispute cannot be resolved directly, the Client may seek advice from relevant consumer support bodies or pursue legal remedies as permitted by law.
11. Data Protection and Privacy
11.1 The Company collects and processes personal data necessary to arrange and deliver the Services, such as names, addresses, and basic contact details.
11.2 The Company will handle personal data in accordance with applicable UK data protection laws and use it only for the purposes of fulfilling bookings, administering accounts, and communicating with Clients about the Services.
11.3 The Company will not sell personal data to third parties. Data may be shared with trusted partners only where necessary to provide the Services or comply with legal obligations.
12. Amendments to these Terms
12.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in its operations, pricing, legal requirements, or industry practices.
12.2 The version of the Terms and Conditions in force at the time of the Client’s booking will normally apply to that booking, unless changes are required by law or regulatory authorities.
12.3 Continued use of the Services following any update to these Terms and Conditions constitutes acceptance of the updated terms.
13. Governing Law and Jurisdiction
13.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services supplied by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
13.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
14. General Provisions
14.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be severed from the remaining provisions, which shall continue in full force and effect.
14.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
14.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of the Services and supersede any prior discussions, correspondence, or understandings.
By confirming a booking with Haringey Carpet Cleaners, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.