Haringey Carpet Cleaners Privacy Policy
This Privacy Policy explains how Haringey Carpet Cleaners collects, uses, stores and protects your personal data when you use our carpet and upholstery cleaning services. It applies to all Haringey Carpet Cleaners customers, and anyone who contacts us or interacts with us, in the Haringey area.
We are committed to handling your personal data lawfully, fairly and transparently, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Personal Data We Collect
We collect and process only the personal data that is necessary to provide our services and run our business. The types of information we may collect include:
Identification and contact details, such as your name, postal address, service address, and details of your property that are relevant to providing cleaning services.
Service and booking information, such as details of the cleaning services you request, dates and times of bookings, access instructions, and any special requirements you tell us about.
Payment and billing information, such as records of payments, invoices, and the payment method used. We do not store full card details if you pay by card, as this is handled by secure payment processors.
Communication records, such as information you provide when you contact us by phone, online form, or other communication channels, and notes we make to respond to your enquiries and manage your bookings.
Technical and usage data, which may include basic information about how you interact with our website or online content, such as the pages visited and time spent, in order to maintain and improve our services.
Lawful Bases for Processing Your Data
We process your personal data only when we have a lawful basis to do so. Depending on the circumstances, we may rely on the following lawful bases:
Contract. We process your personal data to enter into and perform a contract with you, for example to accept and manage your booking, provide cleaning services at your property, issue invoices and receive payment.
Legal obligation. We may process certain information to comply with legal and regulatory duties, such as record-keeping, tax and accounting requirements, and responding to lawful requests from authorities.
Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our business, improving our services, handling queries and complaints, and maintaining security.
Consent. In limited cases, such as sending you certain types of marketing communications, we may rely on your consent. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage cleaning services in the Haringey area, including arranging appointments, carrying out work at your property, and managing follow-up visits where needed.
To communicate with you about your bookings, enquiries, changes to our services, or important information affecting your appointments.
To process payments, issue invoices, and manage our accounts and records for business and tax purposes.
To respond to your questions, feedback or complaints and to resolve any issues that arise in relation to our services.
To improve our services, operations and customer experience by reviewing how customers use our services and learning from feedback we receive.
To maintain the safety and security of our staff, customers and property, including verifying service addresses and instructions.
To comply with legal obligations and to establish, exercise or defend legal claims where necessary.
Data Retention and Storage
We keep your personal data only for as long as it is reasonably necessary for the purposes explained in this Privacy Policy, and to meet any legal, accounting or reporting requirements.
In general:
Basic customer and booking information is retained for a period that allows us to manage ongoing services, handle repeat bookings, and respond to queries about past work.
Invoices, payment records and related financial information are kept for the period required by law for tax and accounting purposes.
Correspondence and complaint records may be kept for an appropriate period to resolve issues and to protect our legitimate interests in case of disputes.
When personal data is no longer needed, we will securely delete it or anonymise it so that it can no longer be linked back to you.
Data Sharing and Processors
We do not sell your personal data. We only share it when necessary for the purposes set out in this Privacy Policy, and we ensure that any third parties respect the security of your data and process it in accordance with data protection law.
We may share your data with:
Service providers and processors who perform services on our behalf, such as payment processing, accounting, information technology support, booking systems, or secure data storage. These providers act as data processors and are only allowed to process your personal data according to our instructions and for the agreed purposes.
Professional advisers, such as accountants, legal advisers or insurers, where this is necessary to obtain professional services, manage risks or handle legal matters.
Public authorities, law enforcement or regulators where we are required to do so by law, or where it is necessary to protect our rights, property, staff or customers.
Where processors are used, we enter into appropriate agreements with them to ensure they keep your personal data secure and use it only as permitted.
International Data Transfers
Where we use service providers that store or process data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as using countries recognised as providing an adequate level of protection or using approved contractual clauses.
How We Protect Your Data
We take reasonable and proportionate technical and organisational measures to safeguard your personal data against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include secure storage systems, access controls, staff guidance on data protection, and regular review of our processes. While no system can be guaranteed as completely secure, we work to protect your information and to respond promptly if a data incident occurs.
Your Data Protection Rights
As a customer of Haringey Carpet Cleaners in the Haringey area, you have rights under data protection law in relation to the personal data we hold about you. Subject to certain conditions and exemptions, you have the right to:
Access your personal data and receive a copy of the information we hold about you.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request erasure of your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the purposes for which it was collected.
Object to processing of your personal data where we are relying on legitimate interests, and you believe your rights and interests outweigh our grounds for processing.
Request restriction of processing of your personal data in certain situations, such as while we check its accuracy or consider an objection you have raised.
Request the transfer of your personal data to you or to another organisation in a structured, commonly used and machine-readable format where the processing is based on consent or contract and carried out by automated means.
Withdraw consent where we rely on your consent to process your data, for example for certain marketing activities. Withdrawing consent does not affect the lawfulness of processing that took place before you withdrew it.
You also have the right to lodge a complaint with the relevant data protection authority if you believe that your data has not been handled in accordance with data protection law. We encourage you to contact us first so that we can try to resolve any issues directly.
Children
Our services are aimed at adults responsible for managing properties in the Haringey area. We do not knowingly collect personal data relating to children other than limited information required to safely perform services in family homes, and this is handled with particular care.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle personal data. Any updated version will apply from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
This Privacy Policy applies to all Haringey Carpet Cleaners customers and service users in the Haringey area and explains our current approach to privacy and data protection.